GENERAL STORE POLICY
No refunds.
No cancellations on already placed orders.
No switching/swapping items on completed orders.
SALE ITEMS ARE FINAL SALE . SALE ITEMS are clothing with prices ending in .00 and are FINAL SALE
PLEASE TAKE YOUR TIME! ENTER YOUR ADDRESS AND EMAIL CORRECTLY DURING THE CHECKOUT. DUE TO THE HEAVY VOLUME OF EMAILS, IF YOU ENTER THE INCORRECT INFORMATION, IT MAY NOT BE CAUGHT IN TIME, AND YOU WILL HAVE TO PAY ANOTHER SHIPPING CHARGE TO HAVE THE ISSUE CORRECTED.
WE WILL NOT BE ABLE TO ANSWER EMAILS ABOUT AVAILABILITY AND RESTOCKS. PLEASE JOIN THE EMAIL MAILING LIST TO BE NOTIFIED WHEN RESTOCKS ARE MADE.
Discount codes can not be combined on orders. Any discount codes must be applied on the order at the time of purchase. Discounts will not be applied after an order has been completed. If you experience a problem with a discount code, contact us before you place your order at support@stashfashionboutique.com.
You can add insurance on your shipment if you would like for an additional charge. If you would like to add insurance to your order, you will need to contact us via email immediately after your order is placed, prior to a tracking number being printed for your order. Once the tracking number has been printed, insurance can not be added.
PREORDERS
Orders that have preorder items will be shipped once the preorder item is available to ship. Multiple shipments for the same order will not be made, only one shipment for the entire order, when all items are ready to ship.
CLOTHING EXCHANGES
In the event you have any issues with an item of clothing or otherwise, or would like to exchange an item of clothing or otherwise, contact us, PRIOR TO WEARING ANY ITEMS, using the "Contact Us" methods for help resolving any problems, WITHIN 3 DAYS OF DELIVERY. Any inquiries about exchanges/issues more than 3 days after delivery will not be considered for exchanges. There will be NO EXCEPTIONS to this.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Exchanges will not be considered on any items that are received back to us with any stains or damage, so we suggest that you do not try on any items while wearing makeup or heavy amounts of deodorant or perfume.
To start an exchange, you can contact us at support@stashfashionboutique@gmail.com. If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any exchange question at support@stashfashionboutique@gmail.com.
We will contact you back to move forward with the exchange. If a return tracking number is not provided to us within 24 hours of our confirmation of your intent to send items back for an exchange, the exchange will not be honored. We will make necessary time adjustments for weekends and holidays.
Each exchange will have to be handled the same. PLEASE do not send things back without contacting us before.
Any discounts used at the time of purchase do NOT apply on clothing exchanges.
An additional shipping charge will apply on clothing exchanges for the exchanged item to be sent to you, which will be sent to your via invoice.
Only one exchange will be considered per clothing order. ALL EXCHANGES ARE FINAL.
If you would like to exchange a clothing item, within 3 days of the date of delivery, the exchanged item will depend on availability. We will not hold items for exchanges without receiving the tracking number for your return.
Exchanges are handled via email and will not be issued as a refund on any other orders. If you would like to use your exchange credit, you will need to email us to process the exchange.
ITEMS WITH TAGS AND/OR LABELS REMOVED WILL NOT BE ELIGIBLE FOR EXCHANGE. If we receive an item that has has any of the tags or labels removed, we will not honor any exchanges. You will be responsible for postage for sending items back to you that have had the tags or labels removed. We suggest that you try items on before removing any labels.
Exceptions / non-returnable items
Certain types of items cannot be returned. Swimwear and lingerie purchases are final sales.
Unfortunately, we cannot accept returns/exchanges on sale items or gift cards.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Shirt is stretchy and fits so well. Love it. Great customer service.
Perfect sizing (l normally take a M & ordered a M). I have rcv’d soooooo many compliments on this and the pic doesn’t do it any justice. PLUS ITS ON SAAAAAALE! A MUST HAVE in ur closet.
